Cross-cultural sentiment analysis in restaurant reviews presents unique challenges due to linguistic and cultural differences across regions. The purpose of this study is to develop a culturally ...

The corpus of traditional sentiment analysis mainly consists of coarse-grained texts, which cannot meet the needs of text semantic analysis tasks in reality. A single-user review often encompasses ...

Better customer retention. By identifying dissatisfaction early, sentiment analysis aids proactive interventions, which helps to reduce churn and improve loyalty. Transformative business insights.

Sentiment analysis — a technique that uses natural language processing (NLP), machine learning (ML) and AI to gauge emotions in customer interactions — has emerged as a powerful tool for uncovering ...