Virgin Media O2 chief executive Lutz Schüler has admitted the company has more work to do in some areas of customer service. While Virgin Media O2 and EE attract the greatest number of complants for ...

Virgin Media O2 has launched a certified customer service training programme with the Institute of Customer Service as part of efforts to improve support for customers. The bespoke programme is ...

O2 customers are being warned that the network is axing a key service this month. The major mobile phone provider has confirmed it will remove its Pay-As-You-Go (PAYC) Mobile Broadband and iPad ...

Millions of Virgin Media and O2 customers face a major change which could benefit them. Virgin Media O2 has created and launched a new AI tool, Lumi AI, to help customer service agents provide faster, ...

O2 is set to shut down its pay-as-you-go data-only mobile SIM services at the end of the month, leaving customers looking for alternatives.These SIMs offer internet data with a fixed validity period ...

O2 has received a surge in complaints after announcing last year that its new £2.50 monthly price rise for 2026 would apply to existing customers as well as new sign-ups. The mobile provider had the ...

Millions of mobile customers have been issued a warning ahead of a major change to services this year. The provider is the final company to turn off its 3G mobile data service, following last year’s ...