Despite the recent challenges in overall experience quality seen in Forrester’s Customer Experience Index (CX Index™) benchmarks, customer experience (CX) remains a priority for many organizations.

Advanced data visualization and analytics have become central to enterprise IT strategies as organizations face rapid data growth from cloud services, software-as-a-service applications, edge devices, ...

Utilities and power generation companies are bolstering operational efficiency and plant reliability by implementing advanced ...

Forbes contributors publish independent expert analyses and insights. I teach growth leaders how to grow revenues, profits and firm value. Digital marketing has blessed modern marketers with a wealth ...

Preparing a manufacturing facility to adopt artificial intelligence-based tools requires evaluating and upgrading its infrastructure to ensure reliable and secure ...

Human annotators in Brazil, Cambodia, and the Philippines are tracking every movement in the football tournament for teams, ...

Most people regard bank runs as a thing of the Depression-era past, but in 2023, several U.S. financial institutions failed when they experienced unexpected runs on deposits. Taking notice, leaders at ...

The post-baccalaureate certificate in advanced analytics is designed for students with a foundational background in exploratory data analysis, offering advanced education in machine learning, deep ...

Modern NASCAR teams are using advanced data analytics to refine competitive strategies and boost their chances on race day. From enhanced car setups to in-the-moment decisions on the pit wall, ...